Choose the right level of on-hand technical support
When it comes to support, one size does not fit all. For The Record Support Contracts provide three levels of support to fit your specific application, needs, and budget.
From prioritized contact channels to preventative maintenance checks, additional support offers peace of mind with access to For The Record’s experienced technicians—all specialists in courtroom infrastructure and recording software.
Three tiers provide flexible levels of support and safeguards
Level 1: Software Support
With direct contact to For The Record’s Help Desk, combined with 24/7 access to FAQs and a knowledge base of useful tips and answers, Software Support provides clients with around-the-clock support.
Level 2: Premium Technical Monitoring
For The Record Technical Monitoring builds on the Software Support contract, adding technical monitoring to help keep courtroom audio systems running smoothly.
With two contract offerings—standard and premium—this level of support can ensure court administrators and IT teams are confident that each courtroom is functioning as expected and required.
The standard contract offering includes the support features of Software Support, plus:
The premium contract offering includes all support features of Software Support, the inclusions from the standard contract offering, and advanced features including:
Level 3: Field Support
For The Record Field Support is the maximum level of support, providing complete peace of mind for court staff. The package combines Software Support—which includes the help desk and knowledge portal— with FTR Premium Technical Monitoring for ongoing technical monitoring, plus: